SAP CRM Online Training

SAP CRM Online Training

SAP CRM  Training Certification

  • Overview and Introduction
  • Foundation & Architecture of my SAP CRM
  • my SAP CRM Analytics
  • my SAP CRM Marketing
  • my SAP CRM E-Commerce
  • my SAP CRM Channel Management
  • my SAP CRM Sales
  • my SAP Interaction Center
  • my SAP Service
  • my SAP Field Applications (with focus on Mobile Service)
  • my SAP CRM for Industries
  • Integration with other My SAP suite of modules
  • CRM Base Customizing
  • CRM Basic data & Customizing settings for these objects:
  • Business partner
  • Organizational model
  • Territory Management
  • Product master CRM Business Transactions
  • Overview of generic functions in business transactions
  • Activity Management (including Activity Journal and Groupware Integration)
  • Transaction type and item category customizing for these objects
  • Middleware settings:
  • Middleware connections to R/3, APO and CRM
  • CRM Business Partner – CRM Middleware
  • CRM Middleware – Sales and Billing
  • Basic concepts of CRM middleware
  • Replication administration
  • Monitoring & error handling
  • Implement “Customer Interaction Centre”
  • Architecture landscape
  • Agent functions and processes in the IC
  • Define CIC Profile and Customer-Specific Workspaces
  • Define Front-office framework
  • Component Configuration
  • Action Box Configuration
  • CTI Configuration
  • Client Implementation Case Study – Live Exercise
  • Implement “Internet Sales”
  • Architecture and landscape
  • set up logical system and connection with OLTP R/3 and APO
  • Configuration of the CRM Server – Base Customizing
  • Configuration Web Application
  • Creating Product catalogs
  • Publication of Product Catalog content
  • Create Internet User for order processing
  • Sales Transactions using “Internet Sales”
  • Web Shop Maintenance
  • Client Implementation Case Study – Live Exercise
  • Implement “CRM- Marketing”
  • Opportunity Management
  • Activity Management
  • Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution)
  • Marketing Calendar
  • Customer Segmentation
  • External List Management
  • Lead Management
  • Marketing Analytics

 

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